Before proceeding with your order please check the box below to indicate you have read and accept these terms and conditions.
Reasonable substitutions – if we are unable to exactly match the size, packaging, brand or type of product you requested we may substitute a reasonable alternative.
Early grocery placement – We may not able to place your items in unit before you arrive if you have arranged to check in earlier than the normal arrival time.
Non-participating owner or management company – a Tailored Stay relationship with your unit owner and/or management company is required for delivery of your purchased items pre-arrival, because we need access to the unit before you arrive. If you heard about Tailored Stay in a confirmation e-mail from your owner or management company, we have secured a partnership and should be good to go. If you found out about Tailored Stay on your own or through other sources, we may not have a relationship with your unit owner or management company. In this case we will contact the owner on your behalf, but we cannot guarantee that we will be granted access to place items in your unit before you arrive. In these cases we will endeavor to deliver shortly after arrival.
Alcohol orders – ** PLEASE READ CAREFULLY **
You may have the option to place orders for alcoholic beverages in some locations and from certain Retailers. You agree that you will comply with all applicable laws and not cause Tailored Stay, your Designated Agent, or any Retailer to contravene any applicable laws.
BY CONTINUING WITH YOUR ORDER, you are confirming that you are 21 years of age or older, are authorized to proceed with this transaction, and are not under the influence of any substance or otherwise incapacitated. If you order alcohol products, you understand and acknowledge that Tailored Stay is proceeding with your transaction as your Designated Agent to fulfill the transaction on your behalf with the Retailer and the order will only be fulfilled if the retailer accepts your order. You agree that, upon receipt of alcohol products, the recipient will not be intoxicated when receiving such products, and that alcohol has not been purchased with the intent to resell the alcohol or provide the alcohol to someone who is not of legal drinking age. You agree that if any applicable legal requirements for the fulfillment of orders are not met, Tailored Stay reserves the right to cancel any portion of your order. Special requests or substitutions for the purchase of alcohol products will not be honored; all requests for the purchase of alcohol products must be made through the catalog available through the Services at the time of submitting the order. The Designated Agent reserves the right to refuse fulfillment of alcoholic beverages to individuals who are not fully compliant.
Grocery Placement and Alcohol Convenience Fees
A “Placement Fee” will be applied to all packages and grocery items ordered through Tailored Stay.
An “Alcohol Convenience Fee” is applied to all orders that include alcohol products.
Alcohol Convenience Fee